Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Every effort is made to ship all orders within 3 business days.  For US and FPO mailing, we offer shipping via USPS priority mail at the standard Priority flate rate price.  International shipping will be via First Class International mail.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full ounce.


Pickup options for are available.  Details regarding pickup option/location are provided at checkout.  An e-mail detailing pickup date, time and location will be sent within 24 hours of notification of order status change to awaiting pickup. 


All cancelled orders with the exception of pre-orders are subject to a 3.9% cancellation fee.  Cancellation of Pre-Orders will receive a full refund if cancellatioin is made 5 days prior to expected release date.